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This bank used an AI clone on its earnings call; plans to automate lending, onboarding
April 28, 2026
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Posted 4 hours ago by
Customers Bank CEO Sam Sidhu is positioning AI not just as a productivity tool but as a lever tied directly to financial performance. He said the initiative is expected to improve the bank’s efficiency ratio from about 49 to the low 40s, boosting returns as early as next year.
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