Our host just vanished, but Booking.com still said ‘no’ to a refund

Posted 2 hours ago by

Health & wellbeing | The Guardian

I was forced to lose all the £609 I had paid, although Booking.com couldn’t contact our host, eitherA friend and I paid Booking.com for an apartment in Paris. The next day we received an email informing us our “request” had not been confirmed and advising us to contact the owner.Our many attempts failed, and so did Booking.com’s. A call centre manager suggested we travel to Paris, knock on the door and contact Booking.com if nobody answered.