Mum left devastated after missing out on £1m prize due to William Hill app error

TRENDING Stories Videos Your Say The mother explained that after noticing the apparent jackpot, she contacted the betting firm by email, attaching screenshots as evidence of her winnings.William Hill responded by requesting identification documents, which she provided.Appearing on ITV's Good Morning Britain, she said: They just wanted me to send my ID over, so I did. So I sent that all over, and they said, 'Yes, it will be in your bank'. It took 72 hours, then I got a feeling I'm not going to get anything.Her attempt to withdraw the funds was ultimately rejected at the last moment.Two days later, an email arrived informing her that the win had been a glitch and no payment would be made.When asked about her feelings at that point, Ms Ainsley told the presenters she was gutted, having already made arrangements for how to spend the money.Ms Ainsley claimed that she is not alone in this situation.LATEST DEVELOPMENTS:National Lottery winner reveals how he will spend £10k a month after jackpot victoryNational Lottery winner reveals one major issue after scooping £8m jackpotNational Lottery issues urgent call for winner to step forward as jackpot still unclaimedShe disclosed that multiple other people in a Facebook group she belongs to have experienced the same issue with the jackpot drop game.She added: A lot of people have won, and some people have taken the money out, some people haven't. So I'm quite lucky it didn't go into my account because I don't have the money to pay it back.A legal expert appearing alongside her explained that, while William Hill's terms and conditions permit the company to void gameplay in the event of errors, Ms Ainsley is demanding comprehensive evidence of the alleged technical fault.She said: I feel like I deserve that money, they said I could have it, so it's my money.An Evoke spokeswoman said: During a routine review of platform activity, we identified an issue affecting the Jackpot Drop game, which temporarily resulted in incorrect sums being credited to players’ balances and withdrawals being processed incorrectly. Whilst we quickly identified and resolved this issue, for a short period of time funds were erroneously credited to some customer accounts that were not correctly generated through valid or properly functioning gameplay. We have contacted relevant customers to clarify the issue, and are in the process of retrieving the funds in line with our standard terms and conditions. We have been grateful for our customers’ understanding on this matter and apologise for the inconvenience caused.”Our Standards: The GB News Editorial Charter